Open a ticket here by filling out the problem reporting form. Our staff will answer your request for assistance and you will be notified by email when an answer is waiting for you here in the Support Center.
We normally answer all inquiries within 24-48 hours, possibly a bit longer on weekends and holidays.
Iristel’s Network Operations Center (NOC) is a state of the art facility monitored 24/7 by dedicated, professional and highly capable technical personnel. NOC is responsible for monitoring the network for alarms or certain conditions that may require special attention to avoid impact on the network’s performance.
NOC analyzes problems, performs troubleshooting, communicates with site technicians and other NOCs, and track problems through resolution. If necessary, NOC will escalate the problems to the appropriate personnel, so if an issue is not resolved in a specific time frame, the next level is informed to speed up problem remediation.
Iristel is very proud to be running an expansive homogenous network powered by leading, carrier grade switching facilities to terminate its international and overseas traffic. Internet telephony servers link IP networks with the Public Switched Telephone Network (PSTN), lowering long distance costs and providing a wealth of enhanced services. These Internet telephony servers are based on a Digital Signal Processing (DSP) platform and are compatible with leading industry standards.