Schematics |
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Pricing |
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Hosted PBX  |
Auto Attendant  |
| The Auto Attendant represents an add-on feature to the Hosted PBX. Cannot be purchased separately. |
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A Brief Explanation of the Phone System
In the current telephone system, calls are transported on systems referred to as circuit-switched technology. This establishes a “permanent” connection between the caller and the receiver for the duration of the call.
The limitations of this technology are that it requires significant bandwidth for a call and only certain types calls can be supported (i.e. phone to phone). Additionally, the hardware needed to run circuit-switched networks is expensive.
Voice over IP (VoIP) Private Branch Exchange (PBX) is a service that provides its subscribers with a “virtual” private VoIP network that runs on top of a shared IP network managed by IRISTEL.
All subscribers that share the same PBX can call each other seamlessly as though they were talking on a totally private network. The VoIP PBX enables decreased cost on international calls, convenience in international calls, and convergence with other applications and services and provides a cost effective and feature rich alternative to traditional PBXs.
IRISTEL’s IP PBX Solution will enable enterprise clients to save on the initial capital expenditure of a PBX as well as the associated monthly maintenance fees, while at the same time, enhancing their telecommunications flexibility by expanding their network to off-site and Mobile locations as well.
On-site and off-site locations will now all be under the same telecommunications umbrella, enabling extension dialling to and from all phones within the same network.
Hosted PBX Solution gives you the possibility to personalize your PBX according to your needs, offering enhanced features, which can be seamlessly managed by accessing an intuitive user interface.
It provides businesses with a VoIP business phone solution that includes all the features found in a “corporate” PBX phone system such as Call Waiting, Call Forwarding, Call Transfer. But the system will also offer you the advanced features: Call Screening, integrated Voicemail, and -most important- the Auto Attendant.
Auto Attendant
Once the caller reaches the phone number associated with the PBX, this feature offers an Interactive Voice Response (IVR) system. Once connected to the Auto Attendant, the caller is played a greeting (default or personalized) providing a menu of options to complete call routing.
The menu is configurable and can provide up to nine options to the caller, including one-key dialing (“for Sales press 1”), operator dialing, name dialing (spell the name of the intended party using the phone keypad) etc.
You can present a more professional image to callers and reduce the need for a full-time receptionist with our Auto Attendant service. Incoming calls to your main number are answered by our fully-customizable Auto Attendant according to your specifications. Dial by name directories and “0-out to Operator” options are standard.
The Attendant is used as a central ingress point for incoming calls and dispatches them to the intended destination via the routing capabilities, providing an automated access to the company directory.
The owner only will be assigned a Direct Inward Dialing (DID) number for the group, extension numbers for each one of the work station, and also direct numbers if necessary. Alternately, the company receptionist or any user of the group can retrieve the calls outside the business hours.
Expert details
Traditionally, PBX requires an on-site technician to add/remove lines, perform repairs on the voicemail server or re-arrange a telephone groups. Iristel not only eliminates the need for extensive investments in traditional PBX systems, we can also remove the need for regular PBX maintenance fees through hosting your PBX.
With our hosted PBX service, you will only be responsible for placing Iristel’s IP Phones at each of the required work stations – on-site or off-site. With Iristel, calls can be transferred to any IP phone at any location as easily as if the person were sitting in the same office. Iristel will manage your company’s IVR and PBX needs, including:
- Routing calls to the appropriate IP Phone
- Handling the features associated with each extension on your system
- Ongoing maintenance and management of your voicemail server
Hosted PBX Solution gives you the possibility to personalize your PBX according to your needs, offering enhanced features, which can be seamlessly managed by accessing an intuitive user interface. It provides businesses with a VoIP business phone solution that includes all the features found in a “corporate” PBX phone system such as Call Waiting, Call Forwarding, Call Transfer.
But the system will also offer you the advanced features: Call Screening, integrated Voicemail, and -most important- the Auto Attendant. (links to the Services& Features page)