This feature provides all of the features of a traditional voice messaging solution, plus:

• Message delivery to any specified e-mail account
• Message waiting notification delivered to the phone and to any specified email
• Transfer to another number for emergencies
• Administrator and user self-management through a web interface

Incoming calls to the user are sent to voice mail upon reaching a busy or no-answer condition. The caller is then played a greeting. There can be different greetings for busy and no-answer conditions. The customer has the possibility to choose between the default greetings, or he can record/upload a personalized one.
Voice messages are sent to standard e-mail servers (POP3, IMAP4, or Microsoft Exchange Server) as .wav audio files attached to e-mails, giving the users the possibility to store the messages, and retrieve them from any location.

When a hunt group is created, the users are provisioned in an ordered list. The hunting process essentially determines how to process that list to find an idle user where the call can be terminated.
Hunting Policies

• Regular (linear) – The incoming calls to the group start hunting on the first user in the list and hunt all the provisioned users sequentially, until an idle user is found or the end of the list is reached.
• Circular – The incoming calls to the group start hunting with the user following the last user to receive a call. When the end of the list is reached, the hunting circles back to the first user in the list. The hunting ends when an idle user is found or all the users have been visited.
• Uniform – The incoming calls to the group are presented with the user that has been idle for the longest time.
• Simultaneous – The incoming calls alert all idle users in the group. The call is connected to the first user to answer the call.
• Weighted – The incoming calls alert agents in a pseudo-random fashion according to their relative weight. Agents with a higher weight are assigned more incoming calls than agents with lower weights.

In all cases, if all users in the hunt group are busy, the incoming call is provided with the busy processing that applies to the hunt group.

To answer the waiting call, the user presses the flash hook/the hold button, which connects the user with the waiting party and holds the original party. Subsequent use of the flash hook/hold button allows the user to toggle between the two parties.

To initiate a three-way call while engaged in a regular two party call, the user presses the flash hook and dials the third party (also known as an add-on party). Before or after the add-on party answers, the user presses the flash hook and forms a three-way call with the two parties.

If you wish to save the cost and complexity of installing a second telephone line, and you need virtual numbers that will allow a local presence anywhere, you just need to order an Alternate Number in the desired area.

Note: For non-Broadfone subscribers, a $4.00/monthly System Access Fee.
Additional fees may apply for long distance.

Simultaneous Ringing
This service enables a user to have multiple destinations ring simultaneously when any calls are received on their phone number.
When someone calls, all the programmed phones will ring at the same time and whichever phone you pick up first, gets the call. Programmed numbers do not have to be Iristel phone numbers. They could be your cellular or work phone number.

Sequential Ringing

This service allows users to define a “find-me” list of phone numbers or URLs, which are alerted sequentially upon receiving an incoming call that matches a set of criteria. If the called number is busy or results in a local announcement, the call is released and the service moves on to the next number. Iristel’s Sequential Ringing allows you to sequentially ring up to 5 locations in addition to the base location for a specified number of rings. These 5 locations can be all of your numbers including other business associates, your home, office, cell and even someone who is taking calls on your behalf.
While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search at any point to leave a message by pressing a key.

Automatic Redial
Iristel Automatic Redial can call back on your behalf when the number you’re trying is busy.
You simply activate the Automatic Redial service after calling another subscriber whose line was busy.

The system will continue to try the destination number until that line becomes available and will then automatically notify the caller. You can be registered for this optional service by the system administrator.
Iristel will ring you back when the phone number is free. Simply pick up the phone to connect. You can also continue to use your Iristel service while Automatic Redial is on. Iristel will take care of connecting your call when both you and your party are available.

Call Return
Call Return service allows you to automatically redial the last number to call your line. (This service will not work if the person calling you has Caller ID blocking in place).

Anonymous Call Rejection- enables users to reject incoming call attempts from callers, who have blocked their identity (phone number and name).
When this service is active, the user receives no alerting indication for external calls from callers with their identities blocked. Instead, the caller is connected to an announcement stating that the user does not accept calls with the caller’s identity blocked.

Selective Call Rejection-This service enables a user to define criteria that causes certain incoming calls to be rejected and provided a treatment. All other calls terminate as usual.
The possible criteria include:

• Selected time schedule, for example, “Every Day All Day”
• Whether the calling line ID is PRIVATE or UNAVAILABLE
• A list of up to 12 phone numbers or digit patterns (i.e. 514*). Phone numbers are matched against the sending number received

Priority Call- This service enables a user to define criteria to have some incoming calls alert them distinctively when meeting pre-specified criteria (distinct ringing)

Apart from the distinctive alerting pattern, this service does not change the way incoming calls are processed.
This list of criteria includes:

• Selected time schedule, for example, “Every Day All Day”
• Whether the calling line ID is PRIVATE or UNAVAILABLE
• A list of up to 12 phone numbers or digit patterns (for example, 514*)

Do not Disturb- When a user activates the Do Not Disturb (DND) service, all calls to the user are processed as if the user is busy and cannot receive calls. Since the usual busy processing applies to the call, the caller is unaware that the user has the service activated.

Once you have dialled into the system and entered your password, you can select the ‘Make Call’ menu option and enter the destination digits.

By using your voicemail platform you can make outbound calls while on the road, for example, you can make a long distance call from a mobile phone or remotely from a friends house and have the call billed to your Iristel account, thereby avoiding the more expensive long-distance fees from your mobile operator or through always having to use a calling card.

Voice Portal Calling also allows you to retrieve your messages from any phone by dialling your Iristel number, authenticating yourself, and then selecting the messaging option from the main menu. Users can also rapidly retrieve messages from their voice portal by adding numbers under their messaging aliases.

Messaging Aliases allows you to enter such numbers, as your mobile or office, and when called from are recognized by your voice messaging box and act as if you called from your Iristel phone.

The Shared Call Appearances service gives an administrator the ability to provision up to 5 locations (devices) for a user. These locations are known to share the same line appearance, so they all behave as extensions of a single line or user.

When a user with this service is idle, an incoming call alerts all the assigned locations. The first location to answer is considered the active location and the others are released and locked for further use by that user.

If the user is already busy on a call on one of the locations associated with the line, the incoming call is presented to the active location only.

A Shared Call Appearance user can originate a call from any location, which locks out the other locations for the duration of the call. Any further incoming calls to that user are presented to the busy location, similar to a terminating scenario.

Note:A $39.99 Own Gateway fee applies for devices that are not provided by Iristel.

This feature includes 3 distinct possibilities, which can be set up/changed by the user:

• Call Forward Always- all incoming calls are redirected unconditionally
• Call Forward Busy- calls are forwarded when the line is busy
• Call Forward No Answer- calls are forwarded if not answered within a user-defined period of time (number of rings)

Iristel’s Broadfone Receptionist – Enterprise is designed to meet the specific needs of an operator including advanced call control, contact directories and phone status.

End-User Benefits:

Respond quickly and professionally

Contact searching allows you to find the contact you need quickly using indexed and keyword searches. Phone and contact status saves time.

Supports up to 40,000 contacts.

Provide VIP treatment for all callers

Caller ID shows you who is calling and who you are calling at all times. Calls get answered faster and customers can easily reach the people they need, with minimal wait time.

Maximize efficiency

Call Register shows you how many calls you take and how quick they are.
For more information on the Receptionist Enterprise, please download the Datasheet here.

Note: PRICE: $10.00 per month with a one-time $20 setup fee

The telephony toolbar enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox.

End-User Benefits:

Web-based Call Management

Advanced call control capabilities include a pop-up notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the Microsoft application they are using.

Centralized Contact Directory

Click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages.

Advanced Call Features

Three-way conferencing and caller identification.

Please click on the following link for more details on how to use Iristel’s Broadfone Assistant – Enterprise Feature: http://www.broadsoft.com/products/broadworks/telephony-toolbar/engage.html and download the Datasheet here.

Note: PRICE: $10.00 per month with a one-time $20 setup fee

The BLF allows a station in the network to monitor the call state of other stations in the network. Conventionally, an executive assistant or “front desk” operator uses this application. Speed dial buttons can be configured to facilitate transfer interactions. When calls arrive for a user that has a line that is being “monitored” by the Attendant Console, the operator can easily determine if the user is busy (by looking at the lamp associated with the line key of that user) and make appropriate call routing decisions.

Note: Only up to 2 users can be monitored on a Polycom (for ex) phone

PRICE: $2.00 per month

The Attendant Console supports flexible staffing arrangements and is used to:

• View members’ information: status, name, number, extension, department, e-mail, mobile, pager, and title
• View call details (remote name, number, and duration)
• Click-to-dial/Transfer
• Multi-character jump in list and filtering capabilities

The CommPilot Call Manager (optional) is used to:

• Answer, Transfer, Hold/Retrieve, and Release.
• Provide directory assistance, and web pop-ups.
• Integrate with Outlook contacts, and send calls to voice mail.

Combining these components, allows attendants to view call details and initiate transfers in a several ways to accommodate a variety of user preferences.

Note: PRICE: $6.00 per month with a one-time $20 setup fee

The IGC service is created with one extension (for example, extension 100) that defines a group composed of a list of member users. These members can be part of the same group or enterprise (specified by user name, extension or location code + extension) or can be external users (specified by a phone number or SIP URI).

Instant Group Call & Push to Talk combined, allows users to Call Page members under the Instant Group Call Extension (ext. 100).

PRICE: Instant Group Call: $10.00 per month with a one-time $20 setup fee (per Group) +
Push to Talk: $2.00 per month (per user)

Outlook Integration enables a user to integrate their personal contacts in Microsoft Outlook with their CommPilot Call Manager. This feature lists the Name/Company, Business, Home, Mobile, and Journal phone numbers for contacts from a user`s Outlook contact file. A user can perform a search of a personal Outlook contact by name or company. Once the desired contact is located, a user may click-to-dial (call will be transferred to the configured phone) one of the contact’s phone numbers, or may choose to display the contact’s vCard by clicking on the name.

The CommPilot Call Manager provides the following functions:

• User information – Presents the name, phone number, and extension of the user
• Call control – Provides the user with call dispositions to make, control, and release calls
• Dial – Allows the user to initiate an outgoing call.
• Call display – Presents the user with information on active calls and allows the user to select calls
• Directories – Provides access to the user directories. A user can make direct outgoing calls and from a group directory, created personal contacts directory, call logs, outlook contacts, etc.
• Outlook integration – User has access to Outlook contacts, journaling, and vCards.
• Web pop-up – User can configure a web server to be queried with the CLID of the caller to return a web page with related information.

The following functions are provided for call control:

• Click-to-dial – Enables a user to dial an entered number, dial from a phone list or Outlook, or redial the last called number.
• Forced off-hook support – Enables a user to Dial and Answer with a single click on the Call Manager by connecting to the phone in hands-free mode.
• Answer – Enables a user to answer a waiting call while already engaged in a call or to retrieve a held call.
• Hold/Retrieve; Release; Transfer; Conference

The CommPilot Call Manager provides the user with direct access to the status of some commonly used services and presents their activation status on the CommPilot Call Manager. These services include Call Forwarding Always, Do Not Disturb and Remote Office.

PRICE: $5.00 per month with a one-time $5 setup fee

In the case when a user left the company, the caller might hear a message that calls for that user are being directed to another person. A phone number might accompany that message. If a caller moved to another department and could not have his/her calls forwarded, this service can be set up to give an announcement that includes the new number.

With the intercept feature, incoming calls to the specified user/group are intercepted and played an announcement. (for example, “This number is no longer in service. To talk to an operator, press 0″). If configured, this announcement plays back a new destination number to the caller and offers the caller to connect to this new number (for example, “The number you are trying to reach is out of service. The new number is xxx-xxx-xxxx”). The announcement can be in audio or video format.

NOTE: The maximum recording length for Intercept User is five minutes or a user can use the default announcement.

Hoteling consists of two separate services, Hoteling Host and Hoteling Guest.

• User accounts with the Hoteling Host feature allow their devices to host other Hoteling Guest users.
• Users that have the Hoteling Guest assigned can be associated with a Hoteling Host user enabling the Guest to use the Host’s device with the Guest’s personal service profile.

For example, an enterprise can establish visitor cubes with a phone. The user account associated with this phone would have the Host service assigned. Salespersons, with the guest service assigned and using the cube, can associate their service profiles with the phone in the cube while they are working in the office.

Hoteling Guest users require mobility (these users require their service profiles to be available over different devices in different locations across an enterprise). Hoteling Host users enable this functionality by providing their devices to one guest at a time.

PRICE: $2.00 per month for Guest

Host is FREE